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If I need a urgent order, can you do
Let us know which knife you need, for some kind of knives we can delivery really fast.
If I buy from you, can I get same packing as I bought from other supplier in the past
Try to send us picture of others, we will find it
Can you make drawing based on our sample or sketch
Yes, we can make CAD drawing based on given information
Can you etching our logo on knife
Yes, we can ething your logo, or any digital number of order for easier identification
Can I ask a refund instead of reproduce it
Yes, it depends on customer
I ordered the knife, however I found the problem of knife 1 year later. Can you recognize it
When the knife is from our company, we have order number on the knife, we can recognize it. So no matter then you find the problem, we are responsible for it
How you will deal with complaint if the knife is failed
We have inspection before shipment. However, there is no one can promise 100% success. If there is a problem which is on us, we will reproduce the order and ship the order at our cost
I need a certificate of origin when we receive shipment, in order to complete a import tax deduction, can you supply
Yes, we can supply certficate of origin
Which way can you ship to my place
We can ship by express UPS/FEDEX soonest, by air or by sea to your destination. We will make a calculation to let you decide which is the most favorable to you
Do I have a minimum quantity of order
For 90% there is no minimum quantity, for 10% with very sepcial knife, there is minimum order to cover the basi cost
If I make an order, Can I get knife before the deadline
When we confirm customer the delivery date, we 90% can ship before. In case there is a fail in production, we will push to reproduce and complete no longer than 2 weeks
Why our bottom knife wear so quickly, settle bottom knife takes too much time
Be sure your top knife hardness is lower than bottom knife, so you donot need to change bottom knife often, change top knife at a regular basis.
We want to save cost by regrinding our knife, can we get it like a new knife
Yes, We can regrinding knife and give a new looking knife
Can you garantee the lifetime
We cannot promise the lifetime, because there are several reason involved, such as cutting material, machining speed, cutting germotry. However, we are happy to try with customer until finding a best solution
Our knife is currently getting blunt very fast, how can I solve it
Get a small block from your currently knife, send to us. We will analyze what material is it and recoomend the suitable one
Why my knife is easily get chipped during operation
By using wear resistance material, and doing proper tempering
Can I use carbide inlay steel to cut plastic material
Yes, but be sure you have the correct grinding wheel and way to regrinding your knife
What steel grade s suitable for wood and tree care
Chipper steel H13, A8 or A8 modified is suitblade, Hardness cannot be more than HRC58
ow can I identify my current using knife material
Using grinding machine slightly sharpening the corner of knife, observe the spark
What steel grade is suitable for a food application
tainless steel 316, 420, 440b, 440c for food processing industrial knives
440c is top wear resistance and has a strongest anti-rust function, Hardness 58-60
We want to give you 10% discount for your first order,
Use discount code at checkout
We want to give you 10% discount for your first order,
Use discount code at checkout